Please contact our service team to confirm the details before you want to return the products.
Email Address: info@biqu.equipment
1）The machine is guaranteed for 1 year, except for wearing parts and gifts.
2）The warranty period of wearing parts (spring steel plate, soft magnetic sticker, heat sink, etc.) is 6 months.
3）Gifts (TF card, USB cable, wrench, pliers, shovel, etc.) have no warranty period. If there are missing gifts or quality problems according to the machine list, you can contact the company to apply for replacement or replacement within 3 days.
4）Giveaways
We ensure the prize has passed inspection before we arrange its delivery to you. Since this is the prize/gift of GAW, we don’t provide any repair service and free redelivery for the damaged or loss due to logistics or man-made factors,etc. We reserve all the right to final interpretation of the activity.
Warranty during the warranty period
After the company's investigation, if there is a quality problem, the company provides free repair or reissue service; if the non-quality problem is caused by man-made reasons, the customer shall bear the corresponding replacement parts cost.
Out-of-warranty maintenance
The customer shall bear all costs incurred during the maintenance process, such as labor costs, accessories costs, packaging costs, and round-trip freight. The specific cost is subject to the company's quotation list.
1. Within the return time. Due to machine quality problems and non-human damage, the product logistics information shows 30 days from the date of receipt.
2. The appearance of the product must be intact, free of damage, scratches, stains, cracks, deformation, etc.
3. The machine, accessories, tools, packaging, etc. must be complete.
4. If there is any damage to the appearance of the machine product received by the returned product, incomplete accessories or problems caused by not mailing in the original packaging, the customer shall bear the relevant expenses.
5. After delivery, the package/return is directly rejected due to personal reasons such as dislike, undesired, improper use, etc. (must be in a new state), and the customer is required to bear the shipping cost sent by the seller and the package return cost.
6. The costs associated with unauthorized returns (any returns beyond the approved warranty process) shall be borne by the buyer.
After the return application is approved, the customer returns the returned product, and it takes 25 days for the company to receive the product. After the company receives the goods, it will take 2 working days to process the refund, and the refund amount will take 3 to 5 working days to arrive.
Ways to obtain technical support and warranty service:
l Purchase route/order code/purchase product
l Problems encountered/Providing problem photos or videos/What measures have been taken
The after-sales service department will try to diagnose and solve your problem via email. Guide you to download and install specific software updates. If the customer’s problem cannot be resolved by email or through application software updates, the company will arrange for replacement of parts if the problem is covered by this limited warranty.
For warranty claims related to quality, if available, factory refurbished models of the same value will be used to replace items, otherwise new items will be sent. The warranty period of all replacement products is the same as the warranty period of the original defective product.
The warranty terms of the machine remain unchanged.
Accessories: motherboard/nozzle kit/hot bed board/display/BL touch kit, enjoy 30-day warranty
Note: Non-machine quality issues, hot bed stickers/nozzles and other consumables are not covered by the warranty.
*Warranty period may vary according to local laws and regulations.
These conditions are not included in the scope of warranty
①Unable to provide a valid warranty card and product serial number;
②The machine and wearing parts exceed the warranty period;
③ Modifying the machine without authorization causes damage or malfunction of the machine;
④Damage or malfunction of the machine caused by use in a working environment other than the specified machine;
⑤Exceeding the machine load, etc. or improper maintenance (moisture/mold, etc.) causing machine failure or damage;
⑥The machine fails or is damaged due to force majeure (such as fire, earthquake, lightning, flood, etc.);
⑦The machine malfunctions or is damaged due to incorrect installation or incorrect use.
Notes:
①Please read the instruction manual and after-sales service card carefully before using the machine;
②The remaining warranty service can be enjoyed after the machine is repaired during the warranty period;
③It is recommended to keep the product packaging boxes, etc.;
④When applying for warranty service, please provide a valid warranty card, product order number, machine serial
number. If it is not provided, BIQU has the right to refuse to provide warranty service;
⑤After-sales service support time: Monday to Saturday 9:00-22:00, except for legal holidays
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